Call Center & Order Confirmation
Every order confirmed before it ships.
In COD, an unconfirmed order is a coin flip, and you pay for the flip. Our multi-language agents call every order before it moves: right person, right address, right quantity, still wants it. And when a buyer can't be reached or goes cold, our AI order recovery system takes over, re-engaging, rescheduling, and rescuing orders that would otherwise die. The result: delivery rates past 90%.
What's included
- Phone confirmation of every order before dispatch, in your buyer's language
- Address and quantity verification, the #1 killer of COD deliveries
- AI order recovery: unreachable and hesitant buyers are automatically re-engaged instead of cancelled
- Follow-up on failed delivery attempts until resolved
- Upsell and cross-sell on the confirmation call
How it works
- 01An order lands from your store.
- 02Our agent calls, confirms, and, where it fits, upsells.
- 03Confirmed orders go straight to pick & pack; unreachable ones enter AI recovery instead of wasting a delivery run.
Why it matters
Every refused delivery costs you twice: the failed run and the return trip. Confirmation plus AI recovery squeezes that waste out before it happens, it's how the network holds delivery rates above 90%, and it's the highest-ROI step in the whole COD chain.
Related: Warehousing & Fulfillment · Shipping & Last-Mile